Welcome to the support portal. below you will find a list of links and areas
in which you can raise a ticket.
You will find multiple sections for different issue types. Please read
the description carefully and choose the appropriate option that meets your request.
Please make sure you've checked Workvivo for any Tech Updates or Release Notifications that may be related to your issue before raising a ticket.
Do you have a query regarding a supplier invoice, staff expenses, or Access Workspace?
Do you have a query regarding accounts for one our homeowners?
Need to increase a price in Booking.com?
Do you wish to make change to the way our business works?
Please note all requests must be sponsored by an SMT member before submitting.
Do you require help from the Data Protection & Compliance Team with one of the following?
Do you need to pull data from a system that you use daily that you are unable to acquire yourself? For example:
Are you experiencing issues with a report or do you require a new report to be made? For example:
Are you experiencing issues with Outlook, need a forward put in place or changes to an email group? For example:
Queries relating to Holiday Cottage Voucher, Eye Tests, Cycle to Work Scheme
Have you got a new member of staff joining, a member of staff leaving or a job title change?
Are you missing a piece of equipment required for your job role or has an item has become damaged and needs replacing? For example:
Queries relating to all family policies
All general queries relating to policy and process
Are you experiencing difficulties or issues with HiBob?
Are you in need of some help from our Learning and Development Support team? For example:
Are you experiencing issues logging into your account or do you require a new account or installation for a system that we use? For example:
Queries and requests relating to property listings on OTAs & Affiliates, please check the FAQ guide first, which can be found in the knowledge base here:
OTA Affiliate Guides and FAQs
If you have any further questions or requests, please complete the below form
OTA & Affiliate Query Form
Are you experiencing phone problems, needing to request a new DDI, need to make a change to on call schedules or routing in the phone system? For example:
Please check the FAQ guide first, which can be found in the knowledge base here: Audio Troubleshooting Guide
Do you require assistance or support from the Photography Service Desk? For example:
Do you require access to the PMS system or have an issue while using the PMS?
Are you experiencing issues with your home printer or an office printer? For example:
Queries regarding Contracts, right to work, references
If you would like to make a change request or suggestions for improvement to Salesforce, Tabs, Core, Access, the Owner Account or App or any operational processes impacting Customer Services, Managed Services, Finance, The Homeowner Team or New Business Team, please raise a ticket here.
Do you require assistance or support with an issue/query in Salesforce? For example:
Please refer to the FAQ documents stored here before raising a ticket:
Have you found a piece of software that may aid you in your day-to-day job?
Select this option to request a new piece of software to be introduced to the company.
Do you require access to tabs or are you experiencing problems in tabs?
Do you require access to Traveller or you encouterned a problem while using Traveller? For example:
IF YOU ARE EXPERIENCING THE TRAVELLER LICENCE LIMIT EXCEEDED ISSUE, WE CAN NOT ASSIST WITH THIS, SO PLEASE REFRAIN FROM RAISING A TICKET. YOU WILL NEED TO EMAIL travelleraccess@travelchapter.com REQUESTING ACCESS.
Have you encouterned an issue on any of our websites or have an Owner/Client who is experiencing an issue? For example: